When a fleet vehicle breaks down on a busy highway, it’s not only stressful—it can be dangerous. Every minute your vehicle is stuck, it’s costing your business time and money. Knowing the right steps to take can protect your driver, prevent further damage, and get help to the scene fast.
Here’s a step-by-step guide on what to do during a roadside breakdown:
1. Prioritize Safety First
The driver should immediately turn on hazard lights and, if possible, pull over to a safe shoulder. Reflective triangles or flares should be placed behind the vehicle to warn oncoming traffic—especially in low visibility or at night.
2. Stay With the Vehicle
Unless it’s unsafe, drivers should stay inside the vehicle with seatbelts on. Exiting the truck on a busy highway or during severe weather can pose additional risks.
3. Assess the Situation (If Safe)
Drivers should check for any obvious signs of damage, warning lights, or smoke. But avoid lifting the hood or crawling under the truck on a live roadway—leave that to the professionals.
4. Contact Roadside Assistance Immediately
This is where having a trusted service like Nextgen Fleet Services makes all the difference. With 24/7 mobile repair coverage across Alberta and BC, we dispatch quickly and arrive ready to diagnose and repair most issues right on the roadside.
5. Keep Dispatch or Fleet Manager Informed
The driver should contact their dispatcher with key details: location, issue, and whether traffic is affected. Quick communication keeps your entire fleet operation in sync.
6. Don’t Attempt Makeshift Fixes
Trying to “get moving again” without proper tools or training can lead to more damage. Wait for certified mobile technicians—like ours at Nextgen—to safely handle the situation.
Why Fleets Count on Nextgen During Breakdowns
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24/7 mobile roadside service
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Technicians trained for highway emergencies
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Fully stocked service trucks
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Quick response across Alberta & British Columbia
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Certified in air brakes, reefer units, and heavy-duty systems
A breakdown doesn’t have to derail your whole day. With a plan in place and a reliable partner like Nextgen, you can turn a major setback into a minor delay.
Need immediate support? Call 825-33-FLEET or email info@nextgenfleetservices.com
We’re always ready to help.
